Yes! Its happen to me. I wish to clarify that I am not from other hosting companies who wish to mess up their name. This is the true story happen to me.
Recently I was looking for window VPS hosting. After do some googling and visited some popular web hosting forum, I decided to choose dotster. There are neither the most expensive nor cheapest. Before I sign up, I did chat online with their sales staff to find more details on the plan (I choose plesk standard). There are friendly and helpful. At the end I decide to give a try.
Day 1 – Sign up run smoothly. After payment has been made, I receive a receipt email and another mail indicates my VPS is ready! It is fast! I manage to login to virtuozzo control panel and check all my allocated resources. Everything looks good! Then I try to login to plesk control panel with admin login. Too bad, it always prompt me invalid login! Try to recover through “Forget password” but no help! I immediate send a support request to their support team. After 2-3 hours still no reply, I guess there may be busy out there. So just give them another day. Meanwhile, I also found that my VPS window is 64bit version but with a 32 bit .net 2.0 framework installed. I have no idea how there do it. With virtuozzo, I guess, may be possible? I try to install MS ASP.NET Ajax 1.0 but get prompt to install .net 2.0 framework to continue. I guess window cannot find the 32bit .net 2.0 frameworks. Now the problem comes … I try to remove 32 bit .net 2.0 frameworks in the OS but failed and give me is not a valid version… and stop to uninstall it. Then, I try to install another 64 bit .net 2.0 framework. Too bad, the installation stops unexpectedly. What can I do now? Try to chat with online support. Guess what their reply? VPS support is not applicable to online chat support! Please send in support request or call us. Come on I am outside US. Call is not a good method for me. So I send another support request regarding these issues… besides I also asking is it possible to reinstall the VPS..
Read the rest of this entry (moved to www.bronios.com) »